Frequently Asked Questions
Standard shipping takes 5–7 business days after a 1–2 business day handling window, so most orders arrive within 6–9 business days of being placed.
Yes. We offer free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.
Yes, we ship to Alaska and Hawaii via standard carriers. Delivery typically takes 7–14 business days, and the $75 free shipping threshold does not apply to these orders.
At this time we ship within the United States only, including Alaska, Hawaii, and U.S. territories.
Visit our Track Order page and enter the email address and order code from your confirmation email to see the latest status and tracking number.
We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal's checkout.
Yes. All payments are processed by PayPal over an encrypted connection. We never see or store your full card number on our servers.
We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. Email us at support@vermontspot.us with your order code to start a return.
Once we receive and inspect your return, refunds are processed within 1–2 business days and typically appear on your original payment method within 5–10 business days.
The fastest way to exchange is to return your original item for a refund and place a new order in the size or color you'd like.
Contact us within 7 days of delivery at support@vermontspot.us with your order code and a photo. We'll send a replacement or issue a full refund at no cost to you.
We begin processing orders quickly, so please email us within 2 hours of placing your order if you need to change or cancel it. After that, the order may already be packed for shipment.
Machine wash cold with like colors and turn printed items inside out to protect the artwork. Tumble dry low or hang dry, avoid bleach and fabric softener, and never iron directly over a printed design.
Our flannel shirts are cut with a bit of extra room through the shoulders for layering over a tee. If you plan to wear yours buttoned up as a standalone shirt, our regular size chart fit is accurate.
Yes. Email us at support@vermontspot.us with the items, sizes, and quantities you need, and we'll get back to you within 1–2 business days with pricing and lead time.
Our kids' tees and long sleeves run from toddler sizes 2T through youth size 14, and our toddler hoodie comes in sizes 2T through 5/6. Each product page lists the exact sizes available.
Email us at support@vermontspot.us with the product name and size. We restock regularly and can let you know when it's back.
Our garments are available online at vermontspot.us. For questions about visiting Quechee Gorge Village in person, contact us directly and we're happy to help point you in the right direction.